At Jootaay, we aim to provide you with the best possible shopping experience. Here is our Shipping Policy, which outlines our shipping procedures:
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Shipping Locations: We currently ship to the United States, Canada, and select international locations. Please refer to our website for a list of eligible countries.
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Shipping Methods: We offer several shipping methods to choose from, including standard and expedited shipping. The shipping method you choose will determine the delivery time and cost.
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Shipping Costs: Shipping costs are calculated based on the weight and destination of your order.
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Processing Time: Orders are typically processed and shipped within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the following business day.
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Delivery Time: Delivery times vary depending on the shipping method you choose and your location. Please refer to our website for estimated delivery times.
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Tracking: Once your order has been shipped, we will provide you with a tracking number so you can track your package.
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Delivery Issues: If your order is lost or damaged during shipping, please contact us immediately at support@jootaay.com so we can assist you.
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International Shipping: International orders may be subject to additional customs fees and taxes, which are the responsibility of the customer.
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Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to confirm the shipping address and attempt to reship the package. Additional shipping fees may apply.
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Changes to Shipping Policy: We reserve the right to modify this Shipping Policy at any time without prior notice. Your continued use of our website after any changes to this policy constitutes your acceptance of the modified policy.
If you have any questions or concerns about our Shipping Policy, please contact us at support@jootaay.com.